Rent Collection Procedures

  • Rent is due and payable on the first day of each month.
  • Every encouragement is given to tenants to pay by standing order.  99.8% of tenants pay by this method.  Some tenants are in receipt of housing benefit.  Tenants on benefit are advised that payment of rent is their responsibility and not that of the benefit office.
  • If rent is not paid within 10 days of the first day of the month a reminder is sent.  A further letter is sent later in the month if no response is received, if appropriate.  Telephone calls are also made.
  • Where arrears have accrued, contact by letter, phone or personal interview is made to set up arrangements for payment.
  • Tenants who are two months in arrears are served with a Notice Seeking Possession.
  • In most cases where a notice has been served, arrangements are put in hand for the rent to be brought up to date.
  • If arrears are allowed to continue, application is made to the County Court and possession of the property is sought. The protocol for possession claims based on rent arrears is adhered to.
  • Every case is considered on its merits and if extenuating circumstances arise, then appropriate action will be taken.
  • Underlying our rent collection procedure is the fact that tenants sign a legally binding tenancy agreement which includes paying the rent when it is due on 1st of each month.